What is a Digital Wayfinding Technology

The Comprehensive Guide:What is a Digital Wayfinding Technology

Have you ever experienced the frustration and stress of wandering around a new building, searching for your destination without any clue of which direction to take? If so, you’re not alone. Many people find themselves lost and overwhelmed in unfamiliar places, feeling like they’ll never find their way. Luckily, there is a solution that can make this experience much less stressful – digital wayfinding!

By utilizing digital mapping and directional technologies, digital wayfinding solutions can help guide you seamlessly to your desired destination, regardless of your familiarity with the area. From hospitals and airports to educational campuses and corporate buildings, digital wayfinding is a powerful tool that can enhance your experience and ease your stress. So the next time you find yourself lost or overwhelmed in a new building, remember that digital wayfinding is there to help you on your journey.

In this article, we will discuss what digital wayfinding is and how it can prove beneficial for your business.
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What is Digital Wayfinding?

Wayfinding is a technique that helps in guiding people in a physical environment or improving their experience within it. In other words, wayfinding is the act of navigating within a single location, or between different locations.

What are the Uses of Digital Wayfinders?

Digital wayfinding technology is used in numerous places, and it is indeed an amazing way to welcome your visitors. However, the most significant benefit is that the digital signs help one avoid getting confused, especially in large complexes and buildings.

What is a Digital Wayfinding Technology

You can find digital wayfinders in several locations including

  • Corporate Spaces
  • Hotels and Resorts
  • Airports and Railways
  • Shopping Malls
  • Healthcare Sectors
  • Amusement Parks
  • Stadiums
  • Convention Centers
  • Educational and Government Spaces

Types of Digital Wayfinding

Digital Wayfinding Directories

This technique is primarily used in buildings as well as residential areas where tenants and visitors are required to find directions to their destinations.

It is a type of static wayfinding technique, which is affordable to guide the visitors in the building. You can consider adding a building layout that highlights each facility and department. In addition, it is used in several various company buildings.

What is a Digital Wayfinding Technology

Digital Interactive Wayfinding Solution

Apart from interacting with the user, this technology provides a clear idea of going from point A to B, and it is possible through touchscreen technology.

You can even customize the experience. When the user clicks on the location or searches and types, they will get a visual demonstration of how to reach the place and show the exact location. Moreover, you can customize the video of the route.

Portable Wayfinding Signage

This type of digital wayfinding signage is one of the best ones because it is portable. Thus, it makes digital wayfinding easy. Numerous cities install this signage on roads to help tourists to know how to get to their desired destination. The user, simply by scanning the QR code, can follow the map and reach the location they want.

What is a Digital Wayfinding Technology

What are the Benefits of Digital Wayfinding Technology?

1. It’s Self-Service

Because interactive wayfinding is essentially self-service, it frees up staff from giving directions all day long, and gives them an opportunity to be more productive and focus on giving more personalized attention to visitors. This helps increase both visitor and employee satisfaction.

2. Accessible to Everyone

Another great advantage provided by digital wayfinding is how accessible it is to users from all walks of life. From individuals with varying degrees of visual impairment to assisting people living with physical disabilities, digital wayfinding technology is intended to provide everyone and anyone with opportunities to guide themselves most securely.

What is a Digital Wayfinding Technology

3. Helps Your Staff

Wayfinding digital signage can assist your employees just as much as it can help your users. Every time a staff member has to attend to the client’s navigational needs, that time and energy could be spent adhering to their list of challenging tasks.

4. It’s the New Normal

People expect information to be, if not wholly interactive, at least presented in a way that is similar to how they get their other information. All day long, people spend time on their computers and mobile devices, looking up everything from sports scores and discounted airline tickets to local weather and transportation schedules.

Modern institutions aim to give people what’s being called “a consumer-like experience”. Places that are still using brass plaques and paper notices are increasingly seen as old-fashioned and out of touch.

What is a Digital Wayfinding Technology

5. It’s Ecological

No more paper, printing, and waste – which is not only more environmentally friendly, but is also cost-effective. And no one on staff has to take valuable time going around putting up and taking down notices and signs. In the long run, digital is cheaper than continuing to print out information.

6. It’s Attractive

Good design is essential to any successful digital wayfinding deployment. Adding some motion can draw people’s attention to the touchscreens or kiosks, and get them interested in other items displayed within the layout. Imagery and color schemes can reinforce your brand.


A highly effective wayfinding system is an essential feature that aids in giving directions to visitors as they navigate their way through various facilities such as airports and shopping malls. While it’s true that the primary goal of any wayfinding solution is to provide direction, there’s more to it than just that.

When implemented correctly and strategically, this technology serves as an invaluable resource that ultimately helps visitors alleviate stress and find their way around quickly, thus saving time. The implications of unparalleled wayfinding solutions cannot be overemphasized – visitors can avoid getting lost or wasting time navigating around a facility.

Consequently, visitors have an overall better experience, which enhances the reputation of the facility. Therefore, investing in such technology is a smart move that can yield significant benefits for both visitors and facility managers.

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The best digital wayfinding software should feature an intuitive design and navigation, customizable maps and layouts, and clear, concise instructions. This ensures user-friendliness and makes it easy for visitors to find their way around the site.
The purpose of wayfinding is to educate and inform a visitor of their new surroundings to help familiarize themselves with the features, amenities and function of the space they find themselves in.