- Post Publish: 2023-10-20
- Categories: Knowledge
- Updated:
- Posts by Linda Liu
Common Use Cases for Interactive Self-service Kiosk | A Comprehensive Guide
Linda Liu
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As digital signage technology continues to improve and is more commonly implemented in all kinds of businesses, many business owners are looking into investing in interactive self-service kiosks. With a digital signage market that is full of innovative technology options, business owners want answers and guidance. In this article, we’re breaking down the details you need to know about interactive kiosks
What are Interactive Self-service Kiosks?
A self-service kiosk is an interactive touchscreen device that allows customers to buy products or services without the help of a staff member. It includes both hardware and software components that make it possible for customers to browse items, place orders, and pay independently.
Common Use Cases for Interactive Self-service Kiosk Solutions
Restaurants
Restaurants are a very popular business for implementing kiosks. Interactive kiosk display in restaurants allow consumers to place orders efficiently in an environment that might typically be difficult to manage. Because of the fast pace and high demands of the food industry, interactive kiosks have proven to be a great fit.
Retail or Grocery Stores
Nearly every major grocery store chain has a self-check-out aisle with kiosks that have a simple user experience, barcode scanners, credit card readers, and more. The high demand for this technology has driven its continuous improvement, which doesn’t seem to be slowing down.
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Wayfinding
Wayfinding kiosks provide guests with better ease of navigation in large locations like malls, college campuses, stadiums, hospitals, etc. This technology can also serve as an information kiosk that provides information on where to find a specific retailer or place of interest.
Public Transportation Hubs
Centers of transportation like bus stops, train stations, and airports are ideal locations for self-service kiosks. With the hustle and bustle of a commuter’s lifestyle, they need the quickest and easiest way to consume information on the go. Without the integration of kiosks at most major airports, getting through customs would be much more time-consuming.
In addition, ticket kiosks at train stations and bus stops are an opportunity for unique customization options that fit the needs of commuters, such as the integration of phone charging stations into interactive kiosks.
Theaters
It’s common for movie theaters to utilize self-service kiosks to alleviate service needs at their concession counters and ticket booths. With a digital kiosk option, movie theater guests get to customize their food orders and walk away with a positive theater experience.
Healthcare Facilities
The healthcare industry is another sector that has integrated self-service kiosk technology in recent years. Interactive kiosks at hospitals and other healthcare facilities have improved the convenience of check-in and provided a much-needed limited contact option throughout the pandemic.
Stadiums
Stadiums during any kind of event are easily one of the most chaotic places to navigate, and having food service and payment kiosks available to place orders increases efficiency and drastically improves customer experience.
Start Using an Interactive Self-Service Kiosk in Your Business Today
Self-service kiosks are user-friendly interactive devices that give customers in various establishments the opportunity to place, and sometimes to pay for their orders. You’ll encounter them everywhere, from grocery stores and fast-food restaurants to movie theaters and airports.
There are several benefits to kiosks, including reduced queues, improved customer service, and lower costs for businesses. But large, free-standing kiosks can be expensive.
If you’re looking for an affordable kiosk solution for your business, pls contact us!
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